Free Shipping & COD During COVID-19

FAQs

HOW LONG SHOULD I WAIT FOR MY ITEMS TO ARRIVE?

Cash on Delivery Metro Manila
3-5 business days
 
Cash on Delivery Non Metro Manila
3-15 business days

HOW IS THE SHIPPING COST CALCULATED?

Shipping costs for orders from Home Shopping Philippines are FREE.


WHO ARE YOUR SHIPPING PROVIDERS?

We use a variety of carriers for each shipping option like XPOST, LBC, and etc.


MY ITEM HAS NOT ARRIVED ON THE GIVEN TIME FRAME.

There are instances where the shipping time takes more than we stated, this is because of some reasons

* Incomplete address
* Unreachable mobile number
* Area not covered via COD or Area is considered as remote area

Always make sure to complete your Address to ensure a successful delivery.
For more questions, please email us at support@homeshoppingphilippines.com


RETURNS AND REFUNDS

Home Shopping Philippines accept refunds or returns within 7 days of purchase. Please send us the receipt or order number to support@homeshoppingphilippines.com

We offer no guarantee of any nature for the timeliness of the refunds reaching your account. The processing of payment may take time and it is subject to the respective banks and/or payment provide internal processing timeline.

All refunds are conditional upon our acceptance of a valid return of the product. Change of mind is not an accepted reason for return/refund.


We will refund or replace the item if:

* The Item was damaged on delivery
* The item has factory defect (broken lock, loose welds)


For items with size option, we will not refund or replace if you ordered an item and the fitting is not right, we will show you the correct measurement and it is on the buyers responsibility to know what size fits best for themselves.

We reserve the right to modify the mechanism of processing refunds at nay time without notice.


I DID NOT RECEIVE ANY CONFIRMATION WHAT SHOULD I DO.

If you successfully used our checkout system, you should receive a confirmation in about 60 seconds after finishing the process. However the tracking code may take a bit of time since it takes 24-48 hours to encode it via 3rd party logistics.

If you still did not receive any confirmation within 24-72 Hours, please contact us at support@homeshoppingphilippines.com